Chat and communication

In this video, you'll learn how to use the chat function within the Service Points dashboard to communicate directly and clearly with suppliers. You'll see how to initiate chats from orders, disputes, special requests, or product pages, and how to use tags to link messages to specific orders, products, or people. You'll also learn about the built-in AI chat for quick answers across the platform and the role of your account manager for more complex questions or escalations. By actively using the chat function, you maintain clear communication, resolve issues faster, and increase the efficiency of your supply chain.