Your complete e-commerce backend. From sourcing and fulfillment to customer service.
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Your revenue is growing. Is your margin growing along with it?
Not a standard supplier, but the entire backend
Dominik tells it in his own words
From a traditional China agent to a scalable backend
Everything in one place, instead of in spreadsheets and WhatsApp
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We sit down with your suppliers
- Closer to suppliers
- Closer to factories
- Responding faster to issues
- Improving processes on location
- More control over quality, prices, and delivery times
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Everything to get more out of your backend
One platform for lower costs, less operational work, and more control over your supply chain.
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Lower COGS through supplier bidding
Multiple quotes per product- Compare price, quality, and delivery time
- Automatic quotes for bestsellers
- Auto-accept on your COGS target
- Continuously benchmark your current supplier
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Less work thanks to AI & automation
- AI customer service automation
- Up to ~35% less manpower for customer service
- Automated backend processes
- Less manual supplier communication
- One central workflow for your stores
More control over your supply chain
- Insights into supplier performance and KPIs
- Gaining control over delivery times and late orders
- Insight into disputes and fulfillment
- Data from multiple stores in one place
- API integration for custom dashboards and systems.
Compare starts with 30 minutes
What e-commerce entrepreneurs say about us
Rik shares his experience
“They solve everything proactively”
Dominik did not expect this impact
Partners we work with
What you probably still want to know
I already have a good supplier. Why would I use Service Points?
Especially then. You don't have to terminate your current supplier contract. We benchmark your current purchase prices, delivery times, and performance, and have multiple verified suppliers compete on your products. Is your current quote better? Then nothing changes. If there is profit to be made somewhere, you will see it immediately.
How do I know that you are actually cheaper or better?
You don't have to take our word for it. With our Backend Scan, we compare your current purchasing costs, delivery times, disputes, and customer service with what we achieve for comparable e-commerce brands. This way, you see what there is to gain before you make any changes.
How much do Service Points cost?
Nothing. No subscription, setup fee, or extra costs per order. You get access to our platform, our supplier network, and our support at no extra cost to your business. We earn from the suppliers on our platform.
Will Service Points cost me or my team extra work?
The opposite. We automate processes that become increasingly time-consuming as you grow, from bestseller re-quotes and daily order checks to quoting based on your COGS target and customer service. This allows your business to grow without your operational workload growing at the same rate.
Is Service Points just a sourcing agent?
No. Service Points is a backend platform for e-commerce brands. We combine sourcing and fulfillment with automation, customer service, supplier performance, data, and strategic support. Everything comes together in one place, giving you more control over your backend.
Can you help reduce disputes and payment holds?
Yes. We monitor delivery times, order performance, and dispute rates, among other things, so that problems become visible sooner and you can intervene before they escalate. This way, you work structurally towards a lower dispute rate and a more stable payment setup.
I have multiple stores and sell in multiple countries. Can I manage everything centrally?
Yes. Especially when you have multiple stores, countries, and suppliers, an overview becomes important. Service Points brings your backend data together on a single platform and can be connected to your own systems and dashboards via our API.
What happens if I request a Backend Scan?
In 30 minutes, we will walk through your backend together and analyze where you might be missing out on margin and efficiency. We look at purchasing, delivery times, disputes, and customer service, among other things. Your current supplier continues to operate as usual, and you are under no obligation. Within 24 hours, you will know where you can save and improve.
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