We work with an affordable subscription system that is charged monthly. In addition, there are still limited processing costs per return shipment to be handled.
Many questions are about returning products. Fast and efficient returns handling reduces the pressure on your customer service.
Nothing is more annoying than returns arriving at your home. The packages pile up quickly and you have to arrange your returns manually. Instead, free up more time by using our returns service.
By outsourcing your returns handling, you can focus on growing your e-commerce business.
Returns are processed weekly. Subsequently, the returned products will have to be given a different destination.
Returns are processed weekly. Subsequently, the returned products will have to be given a different destination. There are two options:
We draw up a cooperation contract and confidentiality statement that must be signed by you.
Pass on the return policy, give access to the mail and staff account
When the consumer sends a return request, Service Points will answer this e-mail with a return form & label
The consumer returns the package (including label) to a DPD point. Service Points receives, checks and registers the return shipment.
Shipping returned products to new customers.
Then you will be contacted within 24 hours via Whatsapp (also keep an eye on your email, in case we cannot reach you via Whatsapp) and then you will start onboarding.
Not the address of Service Points. You will be assigned a separate address for this by your account manager when your application is completed.
This is only possible if you use the EU fulfillment service, not if you are a dropshipper and only use the return service.