About Service Points

Service Points is a fast-growing e-commerce and supply chain platform that connects webshops and brands with suppliers and factories in China. More than 2,000 entrepreneurs operate on our platform, and together we have processed over €350 million in orders.

We work with a Dutch team, a local team in China, and an international network of suppliers and partners. Our focus is on building a reliable and scalable supply chain, and that requires people who work independently, adapt quickly, and take ownership.

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About HR at Service Points

At us, HR is a profession you build yourself. A solid foundation is already in place: a salary structure, Growth Paths, an HR KPI framework, development plans, an Employee Satisfaction Survey, and your own recruitment dashboard. That foundation must continue to function and grow with the organization.

To further professionalize and develop HR, we are seeking a single end-to-end responsible person: the HR Advisor.

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Goal of the role

You are the central point of contact for all HR matters and a member of the management team. You have ultimate responsibility for recruitment, policy, development and compensation, and HR operations. Do you see something going wrong? You don't wait around. You take it up, assign an owner and a deadline, and check whether the result is actually achieved.

Concrete example: a vacancy has been open for two weeks and no strong candidates are applying. You return to the intake with the hiring manager, assess whether the requirements are realistic, refine the job description, leverage employer branding and your own channels, agree on a new plan with a deadline, and check after two weeks whether the influx has actually improved.

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Responsibilities

End-to-end management of HR

• Full responsibility for daily HR operations and the development of the field
• Determine priorities based on impact, urgency, and risk
• Turning problems into actions: who does it and when
• Ensuring that agreements are implemented and followed up systematically

Sparring partner for the Management Team and managers

• Primary point of contact for the Management Team and managers regarding people and organizational issues
• Encourage, coach, and guide managers in conducting development and performance review meetings.
• Dare to offer dissent, even when it is not the easiest message and resistance may occur.

Recruitment and onboarding

• Recruitment from A to Z, without external agencies: intake with the hiring manager, job description, sourcing via in-house channels, selection, and offer.
• Steering towards our objective: a vacancy filled within 30 days
• Onboarding of new colleagues and supervision of interns
• Monitoring the recruitment dashboard and adjusting based on the figures

Policy, development and reward

• Develop and maintain HR policy (including absenteeism, leave, time-off-in-lieu, development and growth, maternity and parental leave) and bundle it in our HR playbook
• Managing and further developing the salary structure, Growth Paths, and the HR KPI framework
• Guide and secure development plans and performance reviews for all departments
• Translating employee satisfaction surveys and employee satisfaction into concrete actions and employer branding

HR operations and legal

• Contracts, terms of employment and personnel files
• Case work such as warning letters, DBA Act/self-employed compliance, BBL contracts, and wage garnishment
• Policies and agreements for our office in China (including expenses, travel time, and working arrangements)

Data and tooling

• Monitor HR figures in our HR KPI dashboard (recruitment metrics, development plan coverage, quality of hire) and translate deviations into actions
• Build your own tools and overviews that make work easier, such as vacation planning and work-from-home distribution.

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Who are we looking for

• Higher professional or university working and thinking level, with at least 3 years of experience as an HR generalist or HR advisor, preferably in a scale-up or international environment.
• You have (co-)built an HR framework, process, or department and have worked without a large HR team around you.
• You are familiar with Dutch employment law and feel confident with case work.
• Strong in HR analytics and its translation
• You can recruit via your own channels and know what a good intake entails.
• Strong in both Dutch and English
• You take ownership, are direct and accurate, and quickly distinguish between main issues and minor details.
• You dare to hold people, colleagues, and the Management Team accountable for agreements.

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What we offer

• Salary:€3,000 – €4,000 gross per month, depending on experience
• Ownership from day one/week 2: a complete field of expertise, not shared responsibility
• Direct from the source: weekly contact with the management team and the founders, no layers in between.
• International cooperation: a Dutch team and a local team in China
• Travel expenses
• Pension at ASR
• Team activities
• Hybrid working
• 25 vacation days