About Service Points

Service Points is a fast-growing international scale-up that helps e-commerce entrepreneurs grow by making the world's highest quality supply chain accessible.

The role

As a Sales & Outreach Specialist, you are responsible for actively creating, following up and converting commercial opportunities within Service Points (SP) and SP Lite (version of Service Points aimed at beginners).

You combine :

• Cold outreach & community-based sales (primarily aimed at SP )
• Messaging, activation, and follow-up of leads and users (within SP Lite and SP) from first contact → active customer.

Tasks and responsibilities

Cold outreach & community sales (SP)

• Actively participate in Discord communities within dropshipping and e-commerce
• Initiate and maintain conversations in an authentic way (via chat)
• Building trust and identifying commercial opportunities
• Positioning Service Points as a logical solution for identified pain points
• Conduct cold email outreach to relevant Shopify stores and ecommerce leads
• Passing leads on to onboarding, sales, or further follow-up

Messaging, activation & follow-up (SP Lite & SP)

• Responsible for all WhatsApp follow-up within SP Lite and SP
• Follow-up of:
  
  • registered leads without a store
  • stores that are not yet connected
  • linked stores that are not yet active

• Follow up on leads until their status changes (connected, active, or dropped out)
• Working with fixed:
  
  • day start reports
  • weekly data and insights reports

• Conversations steer towards:
  
  • store connection
  • activation
  • onboarding

Sales & FFS (SP Lite & SP)

• Follow up on inbound leads via WhatsApp and telephone
• Outreach to connected Shopify stores that don't process orders through us
• Identifying upsell and conversion opportunities
• Thinking about:
  
  • messaging templates
  • follow-up flows
  • activation and conversion strategies

• Reporting on results, bottlenecks, and notable patterns

Our culture

At Service Points, we operate in a high-performance environment. This means :

• Ownership– you take responsibility for your results and act accordingly.
• No 9-to-5 mentality– we work results-driven and do what it takes to win.
• Direct communication & feedback– open, honest and focused on improvement
• Ambition & growth– you make a visible impact and stand up for growth on both a professional and personal level.
• Integrity– you say what you do and you do what you say

Your profile

• You have a commercial mindset and feel comfortable with responsibility for results
• You communicate strongly in Dutch and English.
• You work in a structured manner and understand that follow-up = turnover
• You can easily switch between outreach, follow-up and conversion
• You feel at home in an environment with targets and KPIs
• You work full-time at the office in Eindhoven

Pre:

• Experience with cold outreach
• Community-based sales experience
• Affinity with dropshipping or e-commerce
• CRM experience (HubSpot is a plus)

What we offer

• A dynamic work environment within a fast-growing international scale-up
• A young, ambitious and driven team
• Direct impact on the growth of Service Points
• A competitive salary with attractive secondary employment conditions
• A performance-based bonus system
• A lot of attention to personal development
• Growth opportunities within sales, growth and revenue
• An informal, enterprising working atmosphere in which your ideas are valued