Who are we?

We at Service Points are an ambitious young Scale-Up that operates in the E-commerce and Software sector. Despite the enormous growth of recent years, we always continue to strive for new heights. We are on the verge of exponential growth due to the international positioning of our unique software and services. With this large-scale internationalization, we aim for 10X growth in the next 1-3 years, where we will continue to innovate.

Who are we looking for?

We are looking for driven people who are ready to grow together with the organization to unprecedented heights, where commitment and flexibility are of paramount importance. We attach great importance to the input of our people. That is why we think it is important that everyone within the organization thinks along and contributes at a strategic level. Within this dynamic and fast-growing environment, having ambition is highly valued and recognized. So there are many opportunities for those with the right mentality and drive.

For our team of committed account managers, we are looking for business leaders (supervisors) who will ensure that new heights are reached!

Would you like to become a supervisor at a rapidly growing Scale-up such as Service Points? Read below to see if it suits you!

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What do you do as a supervisor within our fast-growing organization?

With your sharp eye, strong communication skills and organizational talent, you get the best out of your team and all processes and you know how to make them a little better every day. You support and lead a team of 10-15 account managers and fall within the operational team. In this team you guarantee the quality of Service Points' service and you know how to keep customers satisfied.

You enjoy doing this

• Coaching and leading your own team. Provide continuous feedback to help them get a little better every day and thereby bring out the best in your own people.
• Actively think about current processes and work on different projects. For example, consider increasing efficiency in the execution of your team's work.
• Guarantee the quality of our service with your analytical skills by analyzing, controlling and optimizing the performance of the team and processes
• Sparring with other management members to decide which processes we can make even smarter and better
• Achieving results: You and your team ensure that Service Points simply provides the best possible service to its customers

You agree with this (temporary) planning

• 2-shift schedule (times between 07:30 and 21:00)
• Availability on Saturday (until 5:00 PM)

You recognize yourself in this

• Minimum HBO working and thinking level.
• You have at least 4 years of managerial work experience
• You don't mind working irregular hours and on Saturdays
• You communicate easily at different levels, from employee to management level. This is no problem for you.
• You are enthusiastic and motivated to get the best out of yourself and your team. This way you convince others of your ideas and they move along with you just as enthusiastically.
• You are stress-resistant and know how to work in a structured manner and set the right priorities
• You are willing to go the extra mile when necessary
• You can empathize with the customer's needs and ensure that these are met with our service
• A good command of the Dutch and English language, spoken and written.

This is what you are looking for in a job

• Enough challenges and growth opportunities within your position
• Room for your own growth and development with a choice of 150,000 different courses and training
• A high performance environment with a young and driven team
• A rapidly growing international scale-up business environment
• Space for new initiatives and ideas.
• 25 vacation days. If you promise you'll come back.
• Travel allowance and pension scheme